Features
Everything your business needs, in one place
Scheduling, online booking, reminders, checkout, payroll, and client tools that work together, so you spend less time at the front desk and more time with clients.
- to book an appointment
- 11 sec
- online booking for clients
- 24/7
- professionals per account
- Up to 30
- languages: English, Spanish, Chinese
- 3
Scheduling
A schedule built around your team
See every professional, appointment, and break for the day on one screen, and make changes in a couple of taps.
- Every professional at a glance A column for each person with their photo, clock-in status, and color-coded appointments.
- Fast changes Move, copy, extend, or cancel appointments right on the schedule.
- Breaks and time blocks Block lunches, buffers, and personal time so nobody gets double-booked.
- Waitlist Keep a waitlist and fill openings as soon as they appear.
- Day and week views Switch between the whole team's day and one person's week.
- Show or hide staff Choose who appears on the schedule each day.
Online booking
Clients book themselves, 24/7
Your own booking site lets clients pick a service, a professional, and an open time in about 11 seconds, from any phone.
- Choose a professional Clients see your team with photos, or pick Any Stylist for the first opening.
- Real-time availability Only truly open times are offered, based on each person's hours and the service length.
- Friends and family Book for a partner or child from the same account.
- Deposits Require a deposit for select services, paid securely through Square.
- Guest preview Visitors can see today's open times before they sign in.
- Three languages Client booking works in English, Spanish, and Chinese.
Reminders
Fewer no-shows, without the phone calls
Automatic texts and emails remind clients, collect confirmations, and follow up with anyone who hasn't confirmed.
- Automatic reminders Text and email reminders go out before every appointment.
- Confirmation tracking See who has confirmed right on the schedule.
- Last-chance follow-ups Clients who still haven't confirmed get one more reminder.
- Two-way texting Message clients and read their replies in the built-in inbox.
- Group messages Text or email today's or tomorrow's clients about a cancellation or schedule change.
- No-show log Record no-shows and review them week by week.
Checkout and reports
Close out the day in minutes
Check clients out with Square, verify the cash drawer, and see exactly what the day brought in.
- Square checkout Take cards and record cash, credit, and tips at checkout.
- Daily count Verify the cash drawer by denomination and carry the balance to tomorrow.
- Today's sales Every sale for the day with the service, professional, and tip.
- Payroll and commission Calculate pay with service commission, product commission, and tips.
- Client retention Track how many clients come back, broken down by service category.
- Retail inventory Sell products, track stock, and get an alert when it runs low.
Your team
Run the team from anywhere
Staff check their schedule, clock in, and stay in the loop from their phone.
- Time clock Clock in and out from any device, with reminder texts and automatic clock-out.
- Roles and permissions Separate access for owners, managers, receptionists, and stylists.
- Message board Post notes for the whole team right next to the schedule.
- To-do and shopping lists Track tasks and the supplies you need to reorder.
- Time clock reports Hours worked for every employee over any date range.
- Works on every device The full schedule runs on phones, tablets, and desktops.
Client experience
Give clients a reason to come back
A client portal, stylist portfolios, and review requests help turn first visits into regulars.
- Client portal Upcoming appointments, history, and your hours, all in one place.
- Stylist portfolios Photo portfolios of your team's work that clients can browse.
- Inspiration photos Clients share photos of the look they want before the visit.
- Review requests Ask happy clients for feedback and reviews after their visit.
- Social media Grow your reviews and social presence, included with annual plans.
- A clean client list Duplicate client profiles are found and merged automatically.
And more
Small tools that save time every day
Calculator
Quick math for splits, discounts, and change.
Phone log
Record calls, inquiries, and how they turned out.
Printables
Print drawer reports and keep your own forms handy.
Style terminology
A visual glossary so clients and stylists mean the same thing.
Calendar invites
Clients add their appointment to their own calendar.
Custom booking hours
Set different online booking hours for each professional.
Video tutorials
Short how-to videos for every part of the app.
Real support
Chat with the Open Seat team right inside the app.
See Open Seat 24/7 in your business
Every plan starts with a free 30-day trial. Set up takes minutes, and our team will help you get started.